All orders are shipped within 2–3 business days (excluding Sundays and public holidays). For metropolitan areas serviced by reliable couriers, delivery typically occurs within 3 to 5 business days after dispatch. In other regions, delivery may take 5–7 business days depending on location.
Please note that all ordered products might not be dispatched simultaneously. Delivery dates shown during the order process — on the product page, cart, checkout, order confirmation page, and in the confirmation email — are estimates.
Once your order has been shipped, you will receive a tracking link via WhatsApp and your registered email. Our delivery partners aim to deliver your package as soon as possible. If they are unable to access the provided address or reach you at a suitable time, they will contact you to resolve the issue.
Force Majeure: We are not liable for delays or failures in delivery caused by circumstances beyond our reasonable control, including but not limited to natural disasters, severe weather, war, pandemics, strikes, or government restrictions.
We collaborate with third-party courier companies to deliver your order. Typically, three delivery attempts are made. If you are unavailable during any attempt, you will receive a WhatsApp message from our shipping team, allowing you to reschedule the delivery. The delivery agent may also call you to confirm a suitable time.
After three attempts, your order will be returned to our warehouse. Orders returned due to the customer's unavailability can be reshipped for an additional charge of INR 100.
If your order is marked as delivered but has not been received, please contact us within 48 hours of the delivery notification. This time frame is crucial because the window to escalate disputes with our shipping partner closes thereafter.
We start processing your order quickly, which means we cannot make any changes once it is confirmed. This includes changing the delivery address or delivery option.
Email us at care@aesthex.in with your order number and updated information to understand the next steps.